Frequently Asked Questions (FAQ)
Welcome to our Help Center. Below you will find answers to the most commonly asked questions. If your question is not listed here, feel free to contact us at 📧 info@selarosa.com.
🛍️ Ordering
How do I place an order?
Simply add your chosen items to your cart and proceed to checkout. You’ll receive an order confirmation by email after completing payment.
Can I modify or cancel my order after placing it?
Contact us immediately at info@selarosa.com. If your order has not yet been processed or shipped, we will do our best to make changes.
🚚 Shipping & Delivery
Which countries do you ship to?
We ship to Sweden, all EU countries, and many international destinations. See our Shipping Policy for more details.
How long does shipping take?
Delivery takes 5–10 business days in the EU, and 7–15 business days for international orders.
How can I track my package?
Once your order is shipped, you’ll receive a tracking link by email.
🔁 Returns & Refunds
What is your return policy?
You have 14 days from receiving your order to return it. Items must be unused and in original condition. See our Returns Policy for full details.
How do I return a product?
Email us at info@selarosa.com to initiate a return. We will guide you through the process.
When will I receive my refund?
Refunds are usually processed within 7–14 business days after receiving your return.
💳 Payments
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Klarna, and other secure payment methods via Stripe.
Is it safe to shop on SelaRosa?
Yes – our website uses SSL encryption, and all payments are processed through secure, certified gateways.
🧾 Invoice & VAT
Will I receive an invoice?
Yes. You’ll receive an invoice by email after your order is confirmed.
Are prices shown including VAT?
Yes, all prices on our website include VAT where applicable.
📞 Customer Service
How can I contact you?
Email: info@selarosa.com
Phone: +852 5440 9155
We aim to reply within 24 hours on business days.